FAQs
How long will it take to ship my order?
Is shipping available outside the U.S.?
Is there a shipping fee?
Is expedited shipping available?
How do I track my order?
My order tracking number is not updating.
My order was delivered but not received.
Something else is wrong with my order.
What is your cancellation policy?
Can I change the shipping address on my order?
Can I change the payment method on my order?
Returns
What is the return policy?
Do you allow returns in EnchantingJewels stores?
How long until I receive my refund?
Trade In
How does trade in work?
How can I get a Clean Out Kit or a digital label?
Is Clean Out available to customers outside of the US?
What if I forget to activate my bag before mailing it back to thredUP?
How do I return my Clean Out Kit once it is ready?
Can I drop off my clothes at a EnchantingJewels store?
What items can I send in a Clean Out Kit?
What happens to the pieces that aren’t listed on thredUP?
How does this program keep clothing out of landfill? How does this benefit the circular economy?
Can I track my items after I send them in?
How long will it take to process my items?
What fees are involved?
How do I redeem my EnchantingJewels credit?
What will my payout be?
When do I receive my payout?
How do I redeem my EnchantingJewels credit?
What if my item is returned?
What happens to items that do not sell within the 30-day listing window?
Products
What condition are EnchantingJewels Forever items in?
I can’t find my size or a color for a specific item.
Other
Does this purchase count towards my EnchantingJewels loyalty spend?
Can I use a EnchantingJewels gift card or discount codes on EnchantingJewels Forever?
Can I buy a EnchantingJewels Forever gift card?
Can I buy a EnchantingJewels Forever items in-store?
Contact
Have additional questions?
Who is thredUP?